Your Privacy Matters to Us
We are committed to protecting your personal information and respecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal data when you interact with us through our website and services.
Information We Collect
We may collect personal information such as your name, contact details, date of birth, Social Insurance Number, health information, financial details, and any other information you provide to us for the purpose of offering insurance products and services.
How We Collect Information
We collect information directly from you when you fill out forms, request quotes, apply for insurance, or communicate with us. We may also collect certain data automatically through cookies and website analytics.
Use of Your Information
Your information is used to:
- Provide and manage insurance products and services
- Underwrite policies and assess risk
- Process claims and payments
- Communicate with you regarding your policies and updates
- Comply with legal and regulatory requirements
- Improve our services and website experience
Sharing Your Information
We may share your information with third parties such as insurers, reinsurers, regulatory authorities, and service providers who assist us in delivering our services. We ensure that all third parties protect your information according to privacy laws.
How We Protect Your Information
We use appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined above or as required by law.
Your Rights
You have the right to access and correct your personal information held by us. You may also withdraw your consent for us to use your information, subject to legal or contractual restrictions.
Contact Us
If you have any questions or concerns about your privacy or this statement, please contact:
Email: admin@mikelynesfinancial.com
Phone: 204-371-1490
How to File a Complaint
We strive to provide excellent service. If you have any concerns or complaints, please follow the steps below:
- Contact Us First:
Please direct your complaint to our Customer Service team by:
- Email: admin@mikelynesfinancial.com
- Phone: 204-381-6428
- Provide Details:
Include your name, contact information, policy number (if applicable), and a clear description of your complaint. - Response Time:
We will acknowledge your complaint within 5 business days and work diligently to resolve it promptly. - Unresolved Complaints:
If you are not satisfied with our response, you may escalate your complaint to the appropriate external body, such as:
- Insurance Council of Manitoba
Website: www.icm.mb.ca
Phone: 1-204-988-6800
As an organization that collects, uses and discloses personal information, Raintree Financial Solutions is subject to the federal Personal Information Protection and Electronic Document Act (or by similar laws in the provinces of Alberta, British Columbia and Quebec), effective January 1st, 2004. In complying with these laws, it is important that Raintree Financial Solutions provide you with information so that you may fully understand the purposes for which your personal information is collected.
Over the course of your relationship with Raintree Financial Solutions and your Dealing Representative, personal information will be collected in order to administer your account. This information typically includes your financial information and investment objectives, in addition to your current investments, banking information and your social insurance number. This information allows for but is not limited to the buying and selling of investments on your behalf, in addition to providing you with reporting and the administration of your account in a manner that complies with regulations.
At times, Raintree Financial Solutions may be required to provide this information to investment manufacturers and trust companies as well as securities and other regulators or law enforcement agencies. These organizations are bound by and must comply with the same federal/provincial privacy act(s) as Raintree Financial Solutions. Raintree Financial Solutions does not disclose your information to any other organization(s) to use for their own purposes and in particular will never sell or trade your personal information.
The purposes for which we collect, use and disclose your personal information is central to our being able to provide you with our services. Should you have objections to the collection and disclosure of your personal information, as listed in the foregoing, Raintree Financial Solutions will no longer be in a position to provide you with these services. Therefore, by maintaining your account with Raintree Financial Solutions, you have impliedly consented to our collecting, using and disclosing your personal information in the limited manner described.
In representing Raintree Financial Solutions in the purchase and sale of investments, your Dealing Representative is acting on behalf of Raintree Financial Solutions. However, your Dealing Representative may also be licensed to sell other products or services, which are not the business of Raintree Financial Solutions. Should they do so, your Dealing Representative will communicate with you directly regarding any additional use or disclosure of your personal information.
If you wish to review or make changes to your personal information you may do so by making a written request to Privacy Officer, Raintree Financial Solutions: Westgate Business Park, 10243 – 178 Street, Edmonton, AB T5S 1M3.
Should you have any questions or concerns regarding the use of your personal information we encourage you to speak with your Dealing Representative. Alternatively, you may contact the designated Privacy Officer for Raintree Financial Solutions via fax at 780.443.2656 or via email at admin@raintreeFS.com.
